top of page

STORE POLICY

  • RETURNS ON VINTAGE  + SALE ITEMS 

  • Vintage and sale items are not eligible for returns or store credit. All sales of vintage and sale items are final. 

  • EXCHANGES ON SAUDADE LABEL

  • Handmade Saudade Label items are eligible for exchange or store credit minus Shipping and taxes. There is a 10% restocking fee for all returned Saudade label items.

  • RETURNS/EXCHANGES ON COMMISSIONED SAUDADE ITEMS

  • Each Saudade commissioned item is made 100% to your measurements. We try to ensure each client have the best possible accuracy when taking measurements by encouraging each client watch our measuring tutorial videos which you can find by clicking HERE. Saudade are not responsible for items that do not fit because of inaccurate measurements. Saudade commissioned items are not eligible for returns, exchanges, or refunds do to the fact that they are well... CUSTOM! 

  • Please note: there is a 10% restocking fee for any items sent back to us. Detailed measurements of each item are in the product's description to ensure a perfect fit.

  • Please email us before returning your item(s) to confirm that your item is eligible for exchange. This also allows us to make sure we have the necessary materials to complete your return, as some items are limited edition and there is only a limited quantity of material available. The buyer is responsible for all return-shipping and re-shipment charges. The original item must be returned to in its original condition (unworn, unaltered, and odorless) within 15 days from the date of delivery.

  • We will email you upon the item's arrival confirming we received the package.

  • Please include the following in your return package:

  • - first and last name the order was placed under

  • - order number + email address 

  • - date of purchase

  • - new desired size + reason for exchange

  •  MISSING, LOST, AND DAMAGED PACKAGES

  • Saudade is not held accountable for any missing, lost, or damaged international or domestic packages. Once a package leaves our hands, we no longer have any jurisdiction over the shipment process. This happens very rarely. 

  •  
    ✽ If you have any other questions, please do not hesitate to contact us! We are more than happy to help.

​

 

HANDLING TIME FOR SAUDADE HANDMADE LABEL:

Each Saudade Handmade article is handmade start to finish by one person. Please allow UP TO 3 WEEKS (UPDATE: CURRENTLYORDERS ARE TAKING AT LEAST 4 WEEKS TO PROCESS)  handling time. If your order exceeds this time, we will send an email notification for further details.

 

HANDLING TIME FOR COMISSIONED  SAUDADE LABEL

Saudade custom items require a custom concept and pattern drafting process, custom fitting, and ordering time for your desired fabric(s) and materials. Due to the nature of 100% custom items, Please allow AT LEAST 8 weeks handling time. If your order takes longer than 8 weeks, an email will be sent with updated information. 

HANDLING TIME FOR VINTAGE GOODS: Vintage items will be shipped within 5 business days.

 

♦ International: Saudade is not liable or responsible for long shipping delays, buyers purchase at their own risk. Please allow additional delivery time for customs safety inspections, time varies per country.

Privacy & Safety

​

Protecting your private information is our priority. This Statement of Privacy applies to shopsaudadevintage.com and Syrjala Taylor LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Syrjala Taylor LLC include shopsaudadevintage.com and Saudade. The Saudade website is a ecommerce site. By using the Saudade website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Saudade may collect personally identifiable information, such as your:

 

 

 -First and Last Name

 

 

 -Mailing Address

 

 

 -E-mail Address

​

If you purchase Saudade's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

Saudade collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

Saudade may also use your personally identifiable information to inform you of other products or services available from Saudade and its affiliates.

 

Sharing Information with Third Parties

Saudade does not sell, rent or lease its customer lists to third parties.

 

Saudade may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Saudade, and they are required to maintain the confidentiality of your information.

Saudade may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Saudade or the site; (b) protect and defend the rights or property of Saudade; and/or (c) act under exigent circumstances to protect the personal safety of users of Saudade, or the public.

 

Tracking User Behavior

Saudade may keep track of the websites and pages our users visit within Saudade, in order to determine what Saudade services are the most popular. This data is used to deliver customized content and advertising within Saudade to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Saudade. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Saudade website.

 

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

 

•Delete your personal information from our records; and

 

 

•Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

 

•Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

 

 

•Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

 

 

•Debug to identify and repair errors that impair existing intended functionality;

 

 

•Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

 

 

•Comply with the California Electronic Communications Privacy Act;

 

 

•Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

 

 

•Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

 

 

•Comply with an existing legal obligation; or

 

 

•Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Saudade does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

E-mail Communications

From time to time, Saudade may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

 

If you would like to stop receiving marketing or promotional communications via email from Saudade, you may opt out of such communications by Clicking "Unsubscribe" at the bottom of the email..

 

Changes to this Statement

Saudade reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Saudade welcomes your questions or comments regarding this Statement of Privacy. If you believe that Saudade has not adhered to this Statement, please contact Saudade at:

 

Syrjala Taylor LLC

3115 Route 30

Dorset, Vermont 05251

 

Email Address:

support@shopsaudadevintage.com

  

Effective as of September 25, 2020

​

Payment Methods

- Credit / Debit Cards
- PAYPAL

bottom of page